Privacy Policy

1. Information We Collect

We collect information you provide directly to us via the appointment system, including:

• Name, Email Address, and Phone Number.
• Details regarding the requested service.

2. Technical Tracking and Analytics

To maintain site stability and improve user experience, we utilize:

• Sentry: Captures technical errors and crashes to ensure the Website functions correctly.
• PostHog: Analyzes user behavior through heatmaps and click-tracking. This data is used to optimize site navigation and is not sold to third parties.

3. Data Usage and Shared Access

Your data is used to manage appointments and improve Website performance.

• Service Providers: Your information may be accessed by our technical partner, CNID LLC, strictly for providing technical support and maintaining the website’s infrastructure.

4. Data Security (Georgia Compliance)

In accordance with O.C.G.A. § 10-1-912, IANDR LLC maintains commercially reasonable procedures to safeguard your personal information. In the event of a data breach involving unencrypted personal information, we will notify affected individuals without unreasonable delay.

5. Cookies

We use cookies to facilitate the appointment booking process and to power our analytics tools (PostHog). You can instruct your browser to refuse all cookies, though some portions of the Website may not function properly as a result.

6. SMS / Text Messaging

If you provide your phone number and opt in to text updates when booking or contacting us, you consent to receive SMS messages from I & R Mobile Mechanic related to your appointment or inquiry (such as confirmations, reminders, and updates).

• Message frequency varies based on your appointment activity.
• Message and data rates may apply.
• Reply STOP at any time to opt out of text messages, or HELP for assistance.
• Consent to receive texts is not a condition of receiving services. Mobile information is not shared or sold to third parties for marketing purposes.

7. Your Privacy Rights

You may request to access, correct, or delete the personal information we hold about you, or opt out of non-essential analytics, at any time.

• To make a request, contact us using the details on our Contact page. We will verify and respond within a reasonable time.
• California residents (CCPA): You have the right to know, delete, and opt out of the “sale” or “sharing” of personal information. We do not sell your personal information, and we do not share it for cross-context behavioral advertising. To exercise these rights, contact us as described above.
• EU/UK residents (GDPR): Where applicable, you also have rights of access, rectification, erasure, restriction, and objection regarding your personal data.

8. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise any of your rights, please contact IANDR LLC via the details on our Contact page.